Post-Covid 19 customer policy

Post-Covid 19 customer policy

Please be advised that the following information is a temporary measure whilst we adhere to the government guidelines.

These measures will take place for a minimum of 8 weeks. We will continue to re-evaluate our policy as the government advise of any changes.


For every first visit after lockdown, we will be booking everyone in for and extended version of their usual service.

This will be at an extra cost to cover the extra time and products needed.  Your next appointment after that will be discussed with your stylist and booked as normal.


  • We are only able to do pre-booked appointments. We will not be accepting any walk in services. If you require any products or would like to book an appointment, you will need to call us on 01277 622730 or email and we will be able to advise.

  • Please arrive to your appointment on time and not early. There will be no waiting area so you will not be permitted to enter the salon until your stylist is ready to see you. We have 4 ‘waiting spots’ at reception to stand on. If these are full, please wait outside.

  • Please pay by card if possible to avoid cash handling.

  • We cannot book any services without a deposit. Colour deposits will be £40 and cut appointments will be £30. Should you have a cut and colour then you will need to pay a deposit for both services. You will then only pay the remaining balance after your service.

  • We require a minimum of 72 hours notice to cancel or amend your appointment. Your deposit is non-refundable if you cancel within the notice period and we cannot fill the appointment space. Full details of the cancellation policy can be found on our website in the cancellation policy tab.

  • If you are experiencing symptoms of Covid-19 and need to reschedule then your deposit can be used for your rescheduled appointment.

  • If you or a member of your immediate household are experiencing symptoms of Covid-19 then you will not be permitted onto the premises. We reserve the right to turn away any client showing symptoms and your deposit will be non-refundable. This is paramount for the safety of our staff and guests and take this matter very seriously.

  • The salon will be running at a reduced capacity and each guest will only have contact with their allocated stylist/therapist throughout the entire visit.

  • We will be charging an additional £3 charge per visit for all services to cover our additional PPE costs. Face masks are mandatory and are included with you visit. You are welcome to wear your own should you wish but it must be worn throughout the duration of the visit. If you do not want your own mask to be damaged then we recommend using the one provided.

  • We wont be able to offer any magazines or refreshments other than bottled water so if you’d like any other beverage you are welcome to bring it with you and take it away at the end of your visit.

  • Please do not bring anyone to the appointment with you as they will not be permitted to wait in the salon during your visit. We will have no waiting area and cannot accommodate any extra guests.

  • All hygiene routines have been increased and all products and equipment is thoroughly sterilised between each visit and throughout the day. We ask each client to sanitise their hands upon arrival.

  • We will be continuing the use of our Loyalty scheme, please download the Trebbly app on your phone to be a part of the loyalty scheme. You can find details on how to do this on our social media and website in the coming days.